More transparency and process efficiency
by Hans Diederichs
To meet rising demand from its customers for online solutions, thyssenkrupp Materials Processing Europe has added new in-house developments to its portfolio of digital applications: Amongst these are the web-based information platform mpe connect. With this, the processing specialist is responding to today’s need for real-time digital access to information while helping make processes more efficient for its customers.
Full visibility at the click of a button
Technically mpe connect is modeled on the proprietary SAP and ERP system, but visually it has the advantage of a user-friendly interface. All details of open purchase orders or available quantities can be accessed – from order confirmation to delivery and invoicing. These and other documents, such as test certificates, are also available for downloading. As with online parcel tracking, process status can be tracked in real time. Customers who tried out the system in the pilot phase were impressed: “We’ve had positive feedback from our customers regarding the platform, its functions and its intuitive, easy-to-navigate user interface,” says project manager Lisa Levasier from thyssenkrupp Materials Processing Europe. “In the future we will continuously improve mpe connect together with our colleagues from the Digital Transformation Office. The aim is to offer our customers even more, above all interactive facilities for their orders.” On the platform, detailed up-to-date order information can be accessed and downloaded instantly with a single click, at any time of day or night.
Source and photo: tk Materials Processing Europe